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Terms of Service

Last updated: August 26, 2026

These Terms of Service (the "Terms") are a binding agreement between you and StratoNext, Inc. ( "StratoNext," "we," "us," or "our"), a Delaware corporation. They govern your access to and use of the stratonext.com website, the StratoNext platform, and any related applications, APIs, agents, and services (together, the "Services").

By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the Services.

Section 16 contains a binding arbitration provision and a class action waiver that affect your legal rights. Please read it carefully.

1. Who may use the Services

You must be at least 18 years old and capable of forming a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you and that organization.

You may not use the Services if you are barred from doing so under applicable law, or if you are located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S. economic sanctions.

2. Early access and changes to the Services

The Services are currently offered on an early access basis. Early access means the Services are under active development and may be incomplete, may change without notice, and may contain defects.

We may add, modify, suspend, or discontinue any part of the Services at any time. During early access we make no commitment regarding uptime, availability, support response times, or data durability, and no service level agreement applies unless we have signed a separate written agreement with you that says otherwise.

3. Accounts and security

You must provide accurate information when creating an account and keep it current. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. Notify us promptly at security@stratonext.com if you suspect unauthorized access to your account or your connected environments.

4. Your data and your environments

"Customer Data" means the data, configurations, documents, logs, and other content you or AI Agents submit to the Services, or that the Services collect from environments you connect. As between you and StratoNext, you retain all right, title, and interest in Customer Data.

You grant us a non-exclusive, worldwide license to host, process, transmit, display, and otherwise use Customer Data solely as needed to provide, secure, and support the Services, and as otherwise permitted in our Privacy Policy.

You represent and warrant that:

  • you have all rights and authority necessary to connect the cloud accounts, systems, and environments you connect to the Services;
  • your provision of Customer Data and your use of the Services comply with applicable law and with any agreements you have with third parties, including your own customers; and
  • you have obtained any consents required to allow us to process personal information contained in Customer Data.

You are responsible for maintaining your own backups of Customer Data.

5. AI agents and automated actions

The Services are designed to let AI agents request, receive, and exercise scoped access to infrastructure you connect. You understand and agree that:

  • You configure the boundaries. You are solely responsible for the policies, permissions, approval requirements, and autonomy levels you configure, and for reviewing them as your environments change.
  • Actions have real effects. Operations performed through the Services act on live systems and may modify, disrupt, or delete resources. You are responsible for all actions taken by agents operating under your account, whether those agents are supplied by us, by you, or by a third party.
  • AI output can be wrong. AI systems are probabilistic and may produce inaccurate, incomplete, or unexpected results. Do not rely on the Services as the sole control over any operation where error could cause material harm. Maintain independent monitoring, testing, and rollback capability appropriate to your risk.
  • Third-party agents. If you connect an agent you or a third party supplies, we do not control its behavior and are not responsible for it.

6. Acceptable use

You will not, and will not permit any agent or user to:

  • access any system, account, or environment without authorization, or use the Services to circumvent security or access controls;
  • violate applicable law, infringe intellectual property or privacy rights, or transmit unlawful, harmful, or malicious content or code;
  • reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent that restriction is prohibited by law;
  • resell, sublicense, or provide the Services to third parties except as expressly permitted by us in writing;
  • interfere with the integrity or performance of the Services, probe or scan our infrastructure without written permission, or exceed rate limits we set; or
  • use the Services to develop a competing product, or benchmark the Services for publication without our prior written consent.

We may suspend access immediately if we reasonably believe your use threatens the security, integrity, or availability of the Services or of any third party.

7. Third-party services

The Services interoperate with third-party platforms, including cloud providers, identity providers, and model providers. Your use of those services is governed by their terms, not ours. We are not responsible for third-party services, their availability, or any charges they impose on you.

8. Fees

We may offer the Services free of charge during early access. If we introduce fees, we will give you notice before they apply to you, and you may stop using the Services rather than accept them. Where fees do apply under a written order or subscription, they are non-refundable except as required by law or as expressly stated in that document, and you are responsible for applicable taxes.

9. Confidentiality

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party. A party may disclose confidential information if legally compelled, after giving reasonable notice where permitted.

10. Our intellectual property

The Services, including all software, documentation, models, designs, and trademarks, are owned by StratoNext or our licensors and are protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes. We reserve all rights not expressly granted.

11. Feedback

If you send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.

12. Term and termination

These Terms apply while you use the Services. You may stop at any time. We may suspend or terminate your access at any time, with or without cause, and with or without notice during early access.

On termination, your right to use the Services ends immediately. We may delete Customer Data after termination; export anything you need before you stop using the Services. Sections 4, 9, 10, 11, and 13 through 18 survive termination.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY DEFECT WILL BE CORRECTED, OR THAT ANY OUTPUT, RECOMMENDATION, OR ACTION PRODUCED BY AN AI AGENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limits apply in the aggregate and regardless of the theory of liability.

15. Indemnification

You will defend, indemnify, and hold harmless StratoNext and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your Customer Data, your use of the Services, actions taken by agents operating under your account, your violation of these Terms, or your violation of applicable law or third-party rights.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules.

Informal resolution first. Before filing a claim, please contact us at support@stratonext.com and give us 30 days to resolve it.

Binding arbitration. Any dispute not resolved informally will be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before one arbitrator, seated in Delaware, in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Class action waiver. Disputes will be resolved only on an individual basis. You and StratoNext waive any right to bring or participate in a class, collective, or representative action. If this waiver is held unenforceable as to a claim, that claim will proceed in court rather than arbitration.

Opt out. You may opt out of arbitration by emailing support@stratonext.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other part of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date at the top and, where practical, give notice through the Services or by email. Continuing to use the Services after changes take effect means you accept the updated Terms.

18. General

These Terms, together with the Privacy Policy and any written order between us, are the entire agreement about the Services and supersede prior discussions. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, or employment relationship. We are not liable for delays caused by events beyond our reasonable control.

19. Contact

StratoNext, Inc.
Delaware, United States
legal@stratonext.com